Q&A WITH BOB SCHOR, PRESIDENT OF ELIMINEX TERMITE AND PEST CONTROL
Q: How did you get started in this industry?
A: I moved here from California in 1998 to buy a business. My research showed tremendous opportunity in the pest control industry. Insects of all kinds and termites are a prevalent part of Arizona life. For the first year or so, I drove an Eliminex truck and participated in all aspects of the business.
Q: What did you learn in that first year?
A: I learned how important knowledge of the business and reliable service is to the customer. I learned all about the products and how they work. With my overall firsthand experience, I am able to relate to our technicians and understand our customer needs.
Q: How would you describe your approach to service?
A: By providing our technicians with the most up-to-date training, equipment and latest chemical technology available, we pride ourselves on quality service. If the service isn’t good, the price doesn’t matter.
Our office staff is very knowledgeable about what’s going on and what we do in the business, even from the chemical standpoint. We get a lot of compliments about the office team. They all attend training classes.
We create relationships with the managers and management companies. Everyone in our company is very accessible. If the office staff doesn’t have the answer, there is always an answer minutes away.
We ensure consistency in our service too by maintaining the same technician on a property so that the manager on site or in the office. They will know the technician by their first name, and the technician knows the property and its needs.
Q: What inspired you to add training for the office staff?
A: It all begins in our office…it begins with communication.
If someone who is answering the phone is asked a question, they need to be knowledgeable. We wanted our staff to be able to answer questions about products and services. The technicians are able to communicate with the office staff regarding situations that arise. When you call our office number, you are actually speaking to an Eliminex employee. We are locally owned and operated.
Q: What new or improved technologies are there in the pest treatment industry?
A: We are constantly utilizing new chemical products that have been proven to be more effective. All of our technicians are required to have six hours of training for their licensing as per the Office of Pest Management, an office in the Department of Agriculture, and we ensure that they stay up to date on what’s happening in the industry.
Q: How does the AMA help your business succeed?
A: We’ve been in the AMA now for the past 5-6 years. It has given us the opportunity to provide our service to many of the management companies in the apartment industry.
The trade shows have given us ability to meet face to face and build relationships.
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