A Talk with Brian wareing, president/ceo
What about this industry inspired you to start Centurion Management Company?
When I started in this business, employers treated their employees much differently. Employers used intimidation to instill fear into employees in hopes they’d perform better. The goal was to scare employees so they would work harder and feel like they would not lose their job. This created a lack of customer service due to stress and actually made employees perform worse. I decided to run Centurion with tremendous respect and thankfulness to all our employees. I figured that if I showed our employees that I cared about them and their families as more than just numbers, they’d want to work hard and impress me. It has worked incredibly well for over 27 years.
Over the years you have been in business, what do you think has changed the most in the industry?
Well for starters, significantly improved customer service on the property level. Also, the software available to property managers, including using smart phones and tablets, is beyond anything we dreamed of.
How did these changes impact your decision to rebrand your company?
When our Vice President, Austin Harte, first approached me about a rebrand, I was initially against it. However, they say that if you don’t evolve, you die. We hired some of the best people that Austin had worked with in the past and decided we’d try to form a company that used all the great things from Centurion and from the other companies that these people had worked for. From there, we’d throw out all the not great things to create the best property management company possible!
With all the changes you’ve made thus far, what do you feel now sets Centurion Management Company apart?
We have the most positive energy that we’ve ever had. Every single decision we make is based upon the question, “Does this decision make us a better property management company?” We have so many people who are so appreciated and so love to come to work every day that I’m supremely confident we will provide the best property management services possible.
What are the benefits for you as an AMA member? Are you involved in any committees that are helping your business or your team members?
The AMA has one of the best lobbyist groups in the country. They have gotten the state legislature to pass laws that make Arizona one of the most apartment friendly states in the country. In the past, we have been involved with many AMA committees and we are eager to do so again!
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