Are you looking for ways to engage in respectful and effective conversations with residents and clients to resolve conflicts? This course will help you communicate effectively, identify their needs, understand and manage emotions, and consider strategies for your team that will work when dealing with conflict.
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AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.