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2020 Certified Apartment Manager Course

KEY to Career Growth

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Monday, July 20, 2020 at 9:00 AM (Arizona Time) to Friday, July 24, 2020 at 4:00 PM (Arizona Time)
818 North 1st Street
Phoenix, AZ 85004
United States

Event Details

Certified Apartment Manager

July 20-24 | 9am-4pm | 4 day training session | AMA Office

Course was originally scheduled March 16-20, rescheduled to date above

Developed by the National Apartment Association Education Institute (NAAEI), the Certified Apartment Manager (CAM) course offers the highest standard of professional training for the on-site manager.  Enhance your professional growth in the apartment industry by becoming a (CAM) and take your career to the next level.  CAM training helps you manage your community and your team more effectively.  The CAM Program consists of eight modules plus a comprehensive two-part certification exam.

    • Demonstrate skills, knowledge and ability to manage
    • Achieve owner and management goals
    • Make connections and build comradery that builds lifelong industry contacts
*This class is open to members only. 

What you'll learn
Occupancy Rates Comprehensive marketing plan Sales team management and product readiness Equitable treatment of current and potential residents
Resident retention and maintaning a positive company image Communicating with residents Customer service and issue resolution Enforcing company policy and complying with laws and regulations
Property inspections Preventative maintenance programs Service request process Apartment turnover
Working with  contractors and vendors Recruiting high-caliber employees Employee orientation and training Employee evaluation
Employment regulations and record keeping Analyzing the property's financial operations and taking corrective actions for underperformance Monitoring property performance to achieve the owner's investment goals Accounting principles and practices
Maximizing net operating income Reporting property performance accurately    


 Thank You To Our Sponsor


For More Information:

Jonathan Baldenegro
Jonathan Baldenegro
Events & Education Coordinator Arizona Multihousing Association (602)296-6209


$895.00 | Member Registration

$1095.00 | Non Member Registration 


COVID-19 ALERT: If you have a fever, cough or shortness of breath on the day of the class or event please refrain from attending to prevent the spread of illness as advised by the CDC’s website . Please reach out to us at 602-296-6200 within 48 hours of the scheduled class or event so we may accommodate your needs accordingly. Refunds and invoice cancellations will be permitted on a case by case basis.

AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.

The AMA Payment Policy will apply to the cancellation of any NAA Certification Course.  Additionally, a $50 cancellation fee will be assessed to each registered attendee for the return of course materials. This fee cannot be waived.

We reserve the right to limit the number of attendee registrations per member per event based on membership status.


Kris Wegener

has an extensive background in sales and customer service and has held  C & E Level management positions in fields such as single and multifamily real estate, corporate housing and advertising. Currently, Kris is the     VP of Business Observations, a secret shopping company and is a national speaker. She has instructed CAM and NALP certification programs in Arizona for over 15 years. Prior to that; Kris spent 7 years in home building and then joined Mark-Taylor Residential as the first Director of Sales and Training. She has been directly responsible for developing and conducting new hire orientations, and both fundamental and ongoing sales and customer service workshops and seminars. Her coaching and training has led many clients to revenue growth, successful sales, and companywide team building.