Communicating with Confidence While Staying Fair Housing Compliant
Individual link will be in confirmation email
Event Details
Communicating with Confidence While Staying Fair Housing Compliant
October 26 | 10am-11am | ZOOM
Build meaningful connections with prospective residents through thoughtful, inclusive communication. This practical session will explore how to ask effective questions, understand housing needs, and provide personalized service while remaining compliant with fair housing requirements. Through realistic examples and common leasing scenarios, attendees will learn strategies for answering sensitive questions, avoiding assumptions, and guiding conversations with confidence so every prospect feels welcomed, respected, and informed.
This class qualifies for NAA continuing education credits needed for credential renewals.
Registration
Member | FREE
Non Member | $30.00
*For more information about membership, click HERE.
For More Information:
SPEAKER
Charlotte Pisciotta, CAS, CAM, CALP
Charlotte Pisciotta’s 20+ year career has spanned from a National Director of Sales and Marketing to Vice President of Full House Marketing, Leasing Trainer with Friedman Management Corporation, to starting her own business to support the residential property management industry. From successful lease-ups, to implementing a new hire training program, Charlotte meets challenges head-on with a smile. She brings this expertise and knowledge to every marketing project and training that creates a unique experience for clients and audiences. Charlotte loves volunteering with apartment associations at local, state, and national levels. She is a Past President of two Michigan NAA affiliates and is a 2024 NAA Leadership Lyceum Graduate. Charlotte presents programs for associations, has her CALP, CAM, and CAS, is faculty of NAA’s Education Institute, and holds a certification in Creative Training Techniques.
AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.