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Conflict Resolution Strategies

Conflict Resolution Strategies

Wednesday, October 12, 2022
9:00 AM - 11:00 AM (Arizona Time)

Individual link will be in confirmation email

Event Details

Conflict Resolution Strategies

October 12, 2022 | 9am-11am | ZOOM

Designed to help overcome conflict in the office, with residents or even at home, this course will give you key take-aways to implement immediately.  We will cover the verbal techniques and body language that may be used should be used to defuse a situation before it becomes physical. You will learn how to calm a hostile person to prevent violent behavior with an option for live role play scenarios. Applicable for managers or anyone who deals with conflict.

This class qualifies for NAA continuing education credits needed for credential renewals.  Please indicate if you hold the CAM, CAPS and/or CALP credential when registering. 


Member | $30
Non- Member | $60
*For more information about membership, click HERE.

For More Information:

Jonathan Baldenegro
Jonathan Baldenegro
Events & Education Coordinator Arizona Multihousing Association (602)296-6209

Michelle Howland

CEO, Blue Steel Security Services

Daniel Vollmer

Vice President, Blue Steel Security

Russ Webb, 

Executive Director, Bay Area Apartment Association   


Mark Zinman

Zona Law Group

AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.