Maintenance Customer Service
Individual link will be in confirmation email
Event Details
Maintenance Customer Service
October 12 | 10am-11am | ZOOM
Strong customer service is an essential part of every maintenance visit. This class helps multifamily maintenance professionals communicate clearly, build trust with residents, and handle challenging interactions with confidence. Participants will learn practical strategies for listening to concerns, setting expectations, explaining repairs, and responding professionally to complaints. Discover how everyday maintenance interactions can improve resident satisfaction, strengthen relationships, and support resident retention.
This class qualifies for NAA continuing education credits needed for credential renewals.
Registration
Member | FREE
Non Member | $30.00
*For more information about membership, click HERE.
For More Information:
SPEAKER
Jim Kowalski
Owner & Vice President of Kowalski Construction
AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.