The Leadership Playbook: Coaching Every Performer
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Event Details
The Leadership Playbook: Coaching Every Performer
January 14 | 10am-11am | ZOOM
Not every employee is on the same path, and effective leadership starts with understanding where each team member is today and what they need to succeed.
This session will help leaders assess employee performance and professional development to determine whether a team member is ready for their next opportunity, needs additional coaching or support, or is thriving exactly where they are. Participants will explore practical strategies for having meaningful development conversations, addressing performance and skill gaps, and creating individualized plans that support both employee success and organizational goals.
Covered in this Session:
• Assess employee performance and professional readiness using objective criteria
• Distinguish between performance concerns, skill gaps, and development opportunities
• Deliver clear, constructive feedback that encourages growth and accountability
• Identify employees who are ready to take on additional responsibilities or advance
• Determine when coaching, additional training, a performance improvement plan, or a role adjustment may be appropriate
• Create practical development plans based on each employee's strengths, goals, and needs
• Support high performers, developing employees, and team members who are successful and fulfilled in their current roles
This class qualifies for NAA continuing education credits needed for credential renewals.
Registration
Member | FREE
Non Member | $30.00
*For more information about membership, click HERE.
For More Information:
SPEAKER
Bry Carter
Bry Carter is a multifamily industry leader with 30+ years of experience in operations, sales, and training. She serves on the Board of Directors for the Arizona Multihousing Association and chairs the Industry Partner Council, while also contributing to three national education committees. A graduate of both AMA and NAA Lyceum, Bry is also NAAEI VFT and AFT faculty.
Her career began onsite in 1995, advancing to manage a 696-unit community. She later held leadership roles at ApartmentGuide.com, Gannett/Apartments.com, and CoStar Group. Since 2018, she has helped expand The Phoenix Staffing, launching its direct hire division and leading operations across five markets. Bry regularly teaches CAM and CALP courses and offers industry training nationwide on leasing, time management, leadership, and maintenance.
Driven by a passion for growth, her motto is: “If you're comfortable, you're not growing.”
AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.