Tucson Education Conference & Trade Show

Bry Carter is a multifamily industry leader with 30+ years of experience in operations, sales, and training. She serves on the Board of Directors for the Arizona Multihousing Association and chairs the Industry Partner Council, while also contributing to three national education committees. A graduate of both AMA and NAA Lyceum, Bry is also NAAEI VFT and AFT faculty.

Her career began onsite in 1995, advancing to manage a 696-unit community. She later held leadership roles at ApartmentGuide.com, Gannett/Apartments.com, and CoStar Group. Since 2018, she has helped expand The Phoenix Staffing, launching its direct hire division and leading operations across five markets. Bry regularly teaches CAM and CALP courses and offers industry training nationwide on leasing, time management, leadership, and maintenance.

Driven by a passion for growth, her motto is: “If you're comfortable, you're not growing.”

Tim brings over 25 years of leadership in business management and ownership, culminating in opening, Avalanche Security Solutions in 2020. His long-standing commitment to the Arizona Multihousing Association is evident through his 15+ years of active involvement, including serving on the Executive Board of Directors from 2023-2025. As an expert in security and safety, Tim regularly speaks at monthly coalition meetings on topics such as crime statistics, personal safety, and crime trends. He also develops and delivers critical active shooter training for businesses and other agencies.

Lauren began her career in the apartment industry in 2006 where she worked in both residential and commercial property management throughout Southern Arizona.  After a brief hiatus to stay home with her two children, Lauren earned her AZ RE Broker’s license and worked as a consultant before joining the AMA as the Tucson Area Association Executive and local Tucson lobbyist from 2015 to 2021.  Lauren joined Avalanche Security in 2021 where she has used her background in property management to play a key role in improving safety in the communities they partner with. 

Steve Wunch is a multifaceted professional with over 30 years of experience in the multifamily industry. He excels as a motivational speaker, L&D practitioner, and is called by some an “Industry Ninja”. Steve currently serves as the Director of Sales & Leadership Learning for Capital Square and Capital Square Living, a vertically integrated investment and multifamily real estate fi rm based in Richmond, VA. In this role, Steve supports the organization’s learning, specifi c to Leasing & Sales and Leadership Development at all levels, providing high-impact, and position-specifi c employee development opportunities. Steve is also a national speaker, available for keynote presentations and other speaking engagements, including acting and voice-over projects.

Burnout isn’t just a buzzword—it’s a real, measurable threat to your team’s performance, engagement, and retention. In this high-energy session, we’ll dive into how the body and brain respond to stress through Fight, Flight, or Freeze—and what those responses actually look like on your team.

Are they pushing back (fight)? Disengaging or calling out (flight)? Quiet quitting or deer-in-headlights during meetings (freeze)? As leaders, it's our job to recognize the signs before burnout takes over—and shift the momentum.

You'll walk away with:

• A practical breakdown of Fight, Flight, and Freeze behaviors in the workplace
• Leadership strategies to re-engage burnt-out teams
• Tools to manage your own burnout before you lead others through theirs
• A few laughs and a lot of “oh wow, that’s my team” moments

Safety risks often arise when you least expect them. From the leasing office to the property grounds, property management professionals frequently encounter situations that demand quick judgment and confident action. In this engaging session, we’ll explore practical strategies to help you stay aware, assess potential risks, and position yourself for safety—both in the office and while out on property. Learn how small adjustments in awareness, communication, and response can make a big difference in keeping yourself and your team safe.