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Arizona Department of Real Estate and Legal Updates

Designed to help overcome conflict in the office, with residents or even at home, this course will give you key take-aways to implement immediately.  We will cover the verbal techniques and body language that may be used should be used to defuse a situation before it becomes physical. You will learn how to calm a hostile person to prevent violent behavior with an option for live role play scenarios. Applicable for managers or anyone who deals with conflict.

Non-Member Price: $30
Member Price: $0