Arizona Department of Real Estate and Legal Updates

Designed to help overcome conflict in the office, with residents or even at home, this course will give you key take-aways to implement immediately.  We will cover the verbal techniques and body language that may be used should be used to defuse a situation before it becomes physical. You will learn how to calm a hostile person to prevent violent behavior with an option for live role play scenarios. Applicable for managers or anyone who deals with conflict.