2020 Conflict Resolution

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Thursday, September 24, 2020
9:00 AM - 10:30 AM (Arizona Time)
Individual Link will be in Confirmation Email

Event Details

2020 Conflict Resolution

September 24, 2020 | 9am-10:30 | ZOOM

Are you looking for ways to engage in respectful and effective conversations with residents and clients to resolve conflicts? This course will help you communicate effectively, identify their needs, understand and manage emotions, and consider strategies for your team that will work when dealing with conflict.


Member | $30
Non- Member | $60
*For more information about membership, click HERE.

For More Information:

Lauren Romero
Lauren Romero
COO Avalanche Security Solutions, LLC #1727691 (520)481-9646

Denise Holliday

Attorney Holliday has engaged in Landlord/Tenant practice since 1996. She is a Justice of the Peace Pro Tem and Superior Court Pro Tem.  She is a certified instructor for the Department of Real Estate, Arizona Association of Realtors, Property Management Institute and National Association of Real Property Managers.  She is president of ALTA since 2003 and a training instructor for ALTA since 2001. She has been a keynote speaker at several legal seminars regarding Landlord/Tenant issues presented to the Association of Landlord/Tenant Attorneys, Maricopa County Justices of the Peace, Maricopa County Judge Pro Tempores,  Continuing Education for Attorneys, and Co-Jet training for Judges, NARPM, AHMA, and numerous other professional associations.  She also assists Law Enforcement and Property Managers with Crime Free Programs for apartment complexes.

Rachael Kish

Rachael Kish is a Regional Portfolio Director, leading a team of Community Managers who serve Shelton Residential’s private equity clients. She has served in the multi-family industry since 2003, gaining experience and expertise in competitive rent growth, implementing value add opportunities, staff development, and industry teaching. At Shelton Residential, her goals include assisting clients grow capital for investment in new assets, preparing  and equipping the next generation of multi-family leadership, and providing the best client, employee, and resident experiences possible. Rachael holds her CAM and CAPS through the National Apartment Association, instructs for the Arizona Multihousing Association (AMA), and is a three time AMA Tributes Finalist. She holds a Bachelor of Arts from Anderson University (Anderson, IN)  and her Arizona real estate license. When Rachael is not busy serving her clients and teams, she enjoys early morning coffee dates with her husband, eating gelato with her children, and doing renovations on her fourth generation New England family home.

AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.