Certified Apartment Manager
February 15-19 | 9am-4pm | 5 day training session | ZOOM
Developed by the National Apartment Association Education Institute (NAAEI), the Certified Apartment Manager (CAM) course offers the highest standard of professional training for the on-site manager. Enhance your professional growth in the apartment industry by becoming a (CAM) and take your career to the next level. CAM training helps you manage your community and your team more effectively. The CAM Program consists of eight modules plus a comprehensive two-part certification exam.
- Demonstrate skills, knowledge and ability to manage
- Achieve owner and management goals
- Make connections and build comradery that builds lifelong industry contacts
*This class is open to members only.
What you'll learn
|Occupancy Rates||Comprehensive marketing plan||Sales team management and product readiness||Equitable treatment of current and potential residents|
|Resident retention and maintaning a positive company image||Communicating with residents||Customer service and issue resolution||Enforcing company policy and complying with laws and regulations|
|Property inspections||Preventative maintenance programs||Service request process||Apartment turnover|
|Working with contractors and vendors||Recruiting high-caliber employees||Employee orientation and training||Employee evaluation|
|Employment regulations and record keeping||Analyzing the property's financial operations and taking corrective actions for underperformance||Monitoring property performance to achieve the owner's investment goals||Accounting principles and practices|
|Maximizing net operating income||Reporting property performance accurately|
For More Information:
$895.00 | Member Registration
$1095.00 | Non Member Registration
has an extensive background in sales and customer service and has held C & E Level management positions in fields such as single and multifamily real estate, corporate housing and advertising. Currently, Kris is the VP of Business Observations, a secret shopping company and is a national speaker. She has instructed CAM and NALP certification programs in Arizona for over 15 years. Prior to that; Kris spent 7 years in home building and then joined Mark-Taylor Residential as the first Director of Sales and Training. She has been directly responsible for developing and conducting new hire orientations, and both fundamental and ongoing sales and customer service workshops and seminars. Her coaching and training has led many clients to revenue growth, successful sales, and companywide team building.
AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.
The AMA Payment Policy will apply to the cancellation of any NAA Certification Course. Additionally, a $50 cancellation fee will be assessed to each registered attendee for the return of course materials. This fee cannot be waived.
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