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2020 Maintenance Customer Service Bootcamp

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Tuesday, June 9, 2020
9:00 AM - 12:00 PM (US Mountain Standard Time)
ZOOM

Event Details

This unique course incorporates all aspects of excellence in service and focuses on the service team’s impact on both new and current resident satisfaction. Team members will learn to create a positive first impression, communicate and address needs, and engage positively with residents and fellow team members.

For More Information:

Jonathan Baldenegro
Jonathan Baldenegro
Events & Education Administrator Arizona Multihousing Association (602)296-6209
Ed Kiper

I started my career in the construction trade as a plumber, hvac tech and electrical tech in 1974. I have held two master plumbing licenses one in IL and TX. Ran my own business plumbing and hvac business in TX for 18 years. I moved to Las Vegas in 1998 where I entered the multi- family industry. I have worked for two management companies and have held various positions from tech to Regional Service Manager.  Both companies wanted a training program which help to build and roll out. During this time we created programs for all aspects of multi-family needs and held  Certified Pool Operator and EPA 608 certifications I have been a hvac/plumbing instructor for two trade schools in NV. I am now the maintenance director for The Phoenix Staffing company. Helped to create a full range of maintenance classes covering almost everything a tech may encounter daily. Including an extensive hvac, plumbing and electrical as well appliance repair just to mention a few. Have been holding a make ready class to train new techs how to get an apartment ready for occupancy. I have held classes for both Arizona( Tucson) multifamily as well as Nevada multifamily and have spoken at two NAA national conventions.

AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.