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Stop yelling at me! What to do, say, and avoid when costumers complain

Tuesday, March 10, 2026

10:00 AM - 11:00 AM (Arizona Time)

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Event Details

Stop yelling at me! What to do, say, and avoid when costumers complain

March 10 | 10am-11am | ZOOM

What to Do When Your Residents and Customers Are Not Happy!

Overview:

Unhappy, unsatisfied (and extremely vocal about it!) residents and customers are a reality of life in residential property management. Even the best companies, with the best people and the best of intentions fall short in the eyes of their customers; and when they do fall short, how they handle those situations can go a long way to whether customers become residents, and whether residents remain residents!

For anyone that has done it, interacting with a resident/customer who is complaining, upset, angry, frustrated, hurt, and often, unreasonable is not easy! Neither is it just a matter of "being nice" or "acting professional."

The truth is, often times the very things that you'll want to say or do in these situations are the very opposite of what will actually work. So what can you do?

You Discover:

A solutions-based road map that you can follow to guide your upset residents and customers through the complaint process!
How to identify when something you're saying or doing isn't working and how to change course to a strategy that will work!
That effectively handling difficult residents, customers and situations isn't as hard as you think!!

This class qualifies for NAA continuing education credits needed for credential renewals.

Registration

Member | FREE

Non Member | $30.00
*For more information about membership, click HERE.

For More Information:

Haley St Paul

Education Manager Arizona Multihousing Association (602)296-6210

View Profile

SPEAKER

Rommel Anacan

Rommel Anacan (pronounced "Roh-mel Ana-kin" and yes, his last name is pronounced like Anakin Skywalker from "Star Wars") is the creative "genius" behind The Relationship Difference.

As the president of The Relationship Difference, Rommel is widely known as the "Connection Expert" whose "Win With People" message and approach to personal, professional and organizational development and growth has powerfully impacted thousands of people nationwide.

Rommel became interested in the idea of relationships, communication and connection after experiencing a divorce that wasn't of his choosing. In the aftermath of his divorce he was determined to not avoid the same mistakes again, so he studied everything he could about how people connect. What he learned inspired him to spread the message to anyone who could hear and today his "Win With People" message powers all that he does!

Prior to launching The Relationship Difference Rommel had a successful career in management, sales and training spanning over two decades.

Rommel's writings and articles have been featured and found in many national publications and websites and on his Relationship Difference blog. He is also a successful video producer and you may have heard his voice-over talents on over 20+ productions.

When he's not in "business mode" Rommel is a 2nd Lieutenant in the Civil Air Patrol-the volunteer Auxiliary of the United States Air Force, where he is an aircrew member and is the deputy commander of his squadron.

Rommel's hometown is Honolulu, Hawaii, lived in Colorado for five years and now lives in Orange County, California with his wife and daughter.

AMA Policy: No changes, refunds, or cancellations will be permitted within 10 days of an event for attendee registrations and within 30 days for sponsorships. Dates and prices subject to change. Registration via e-mail constitutes acknowledgment of terms and conditions.